Refund policy

ORDER CANCELLATIONS

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped. After this period, cancellation may no longer be possible as your order may already be in preparation or transit.

This does not affect your statutory right of withdrawal under applicable consumer protection laws.

RETURNS

In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their order without providing any reason.

To initiate a return, customers must notify us within this 14-day period. Once approved, items must be returned in their original condition, unworn, unused, and with all original packaging included.

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as OHARA AURA is not responsible for return parcels that are lost or delayed in transit.

Refunds will be processed once the returned item has been received and inspected.

LEGAL GUARANTEE OF CONFORMITY

All products are covered by the legal guarantee of conformity in accordance with applicable European Union consumer protection laws.

This means that products must correspond to their description, be of satisfactory quality, and arrive in proper condition. If a product is defective, damaged, or not as described, customers are entitled to request a repair or replacement. Where this is not possible, a refund or other remedy may be provided in accordance with legal requirements.

This guarantee applies to all products, including canvas artworks and physical goods, and covers defects present at the time of delivery.

It does not apply to damage caused by misuse, improper handling, or normal wear and tear.

This guarantee only covers objective defects or lack of conformity. It does not cover subjective preferences, including changes in personal taste or situations where the product matches its description but is not subjectively to the customer’s liking.

FINAL NOTE

By placing an order with OHARA AURA, you agree to the terms outlined above.