Shipping policy
SHIPPING
Please allow 1–5 business days for order processing and preparation before shipment. Processing times may vary depending on order volume, product availability, and seasonal demand.
Once your order has been successfully processed, it will be carefully packed and usually dispatched within 24 hours. You will receive a confirmation notification once your shipment is on its way.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays. Any orders placed during these periods will be handled on the next available business day.
We are pleased to offer international shipping to customers worldwide. Delivery times for international orders may vary depending on the destination country, customs procedures, and local courier services.
Please note that original canvas artworks are not available for purchase directly through our website. Customers interested in acquiring a canvas piece are invited to contact OHARA AURA directly to discuss availability, shipping arrangements, and custom requirements.
MAIL CLUB SHIPPING RATES
We are pleased to offer international shipping to customers worldwide. For Mail Club orders, the following shipping rates apply:
- Luxembourg: €1.70
- Europe: €2.80
- United Kingdom: €2.80
- Switzerland: €2.80
- Rest of the World: €3.80
Delivery times for international orders may vary depending on the destination country, customs procedures, and local courier services.
Please note: Your monthly subscription renews automatically each month. You can cancel or skip a month at any time.
We ship worldwide.
Envelopes are sent using regular postage stamps. Therefore, no
tracking number or shipment tracking information will be available.
LOCAL TAXES
Please note that international orders may be subject to additional import duties, customs fees, taxes, or other charges imposed by the destination country. These fees are determined by local customs authorities and vary depending on the country, order value, and applicable regulations.
Any such charges are not included in the product price or shipping costs displayed at checkout and are the sole responsibility of the customer.
We recommend contacting your local customs office for further information regarding potential fees before placing an order.
SERVICE DELAYS
While OHARA AURA works closely with trusted shipping partners to ensure timely delivery, delivery times are estimates only and cannot be guaranteed.
Once an order has been shipped, we will be happy to assist you in the event of any delivery issues. If a parcel is delayed, lost, or appears to be missing, we recommend contacting the shipping carrier directly to initiate a claim or investigation, as they are responsible for the handling and tracking of the shipment during transit.
OHARA AURA will also support you where possible by liaising with the carrier to help resolve the issue.
FINAL NOTE
By placing an order with OHARA AURA, you agree to the terms outlined above.